We are seeking a Retail Lead with strong visual merchandising, purchasing, and customer service experience to oversee daily retail operations and support our growing design and retail business. This position combines leadership responsibilities with direct engagement on the sales floor, guiding customers through the shopping experience from initial greeting to final purchase. The ideal candidate will be highly organized, visually creative, and skilled in building lasting customer relationships while ensuring a high standard of service. This individual will play a key role in driving sales, supporting merchandising strategies, and maintaining an exceptional in-store experience.
Objectives of this role:
Deliver exceptional service to shoppers that results in repeat visits and long-term brand loyalty
Collaborate with coworkers to achieve store sales goals through suggestive selling and special promotions
Inform patrons about product features and benefits, offering opinions and recommendations when appropriate
Drive sales through strategic initiatives
Maintain a tidy shopping environment and welcoming atmosphere
Represent the company with professionalism and enthusiasm
Treat all customers with respect and courtesy
Responsibilities:
Greet customers within five seconds of entering the store Stone House wants to ensure each new client experiences our 5 senses journey
Learn names of repeat customers to greet them by name on future visits
Offer help and provide direct assistance to customers
Provide in-depth product knowledge, including features, benefits, and overall value
Answer customer questions and concerns
Attend to unique and individual shopping needs of each customer
Cross-sell and encourage beneficial product add-ons
Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
Explain store-member benefits and encourage customers to sign up
Process purchases, returns, and exchanges
Handle customer complaints in a calm and professional manner
Report anything unusual or any major incidents to management
Help organize back stock and perform inventory counts
Process newly received shipments in partnership with Warehouse and Procurement Managers
Organize and replenish front stock and help merchandise store
Maintain a clean and tidy work and retail space
Manage sample library
Oversee Designer Trade Program, assisting with large orders, assigning team members as needed, and coordinating procurement process of orders
Be enthusiastic and informative about all products
Help create a positive environment for customers to shop and buy
Take direction from and report to assigned supervisor
Work as a team to achieve sales goals
Update shift notes template after each shift
Assist procurement coordinator with retail orders and coordination of deliveries
Lead coordination of Square maintenance & inventory management, partnering with procurement management as needed
Required skills and qualifications:
3–5 years of retail experience with a proven background in visual merchandising, purchasing, and delivering exceptional customer service, preferably within luxury brands
Strong verbal and written communication skills with a friendly, professional demeanor
Demonstrated ability to analyze sales reports, create and present buy plans, and provide regular updates to leadership
Proven success working collaboratively with cross-functional teams, including Procurement and Warehouse
Exceptional organizational, leadership, and interpersonal abilities, with the capacity to manage and support a team
Comfortable working independently in a fast-paced environment while maintaining a high level of accuracy and attention to detail
Proficiency with Square, Microsoft Teams, and Houzz preferred
Ability to work 30–40 hours per week, including at least one weekend per month
Preferred skills and qualifications:
Experience in retail sales or customer service
Familiarity with Square, point-of-sale (POS) systems
Experience working in a team-oriented environment
Experience in furniture sales or interior design with familiarity of textiles, materials, etc., and their use and application in common household items
Able to work various shifts, events, weekends and holidays
Benefits:
- Hourly Pay: $25-30/hr
Health care insurance
Holidays off
Bonus structure
Employee discount on furniture & decor after a set amount of time working for Stone House Collective
Store Hours:
- Closed Mondays
- 10am – 5pm Tuesday – Saturday
- 12pm – 4pm Sunday
- Closed all Federal Holidays
How to Apply:
Email your resume and cover letter to hello@stonehousecollective.com
Share why you believe you would be a great addition to Stone House and your previous work experience
Do not call or DM us on IG with questions or comments regarding application status
